RETURN & REFUND POLICY

smartmicrobes.com

RETURN

We want you to be fully satisfied with your purchase. If you’re not happy, we’re here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return.

Eligibility

To qualify for a return, your item must:

  • Be in the same condition that you received it.
  • Be unopened/unused and in its original packaging.
  • Include your receipt or proof of purchase.

How to Start a Return

To begin a return, please email us at info@smartmicrobes.com
If your return is accepted, we’ll provide you with detailed instructions on how and where to send your package.

⚠️ Important: Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, take photos of the damage, so we can evaluate the issue and make it right.

REFUNDS

We’ll email you once we’ve received and inspected your return and let you know if the refund is approved. If approved, we’ll issue the refund to your original payment method. Please note it may take your bank or card issuer additional time to post the credit.

Original shipping charges and return shipping costs are non-refundable unless the return is due to our error (defective, damaged, or incorrect item).

Shipping Costs

  • Customers are responsible for return shipping costs.
  • We’ll cover shipping if the product is defective, damaged, or if you received the wrong item.

Questions

If you have any questions about returns, please contact us at:
📧 info@smartmicrobes.com