PRIVACY POLICY

smartmicrobes.com

Last updated: August 1, 2025

Smart Microbes (“we,” “our,” or “us”) operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). The Services are powered by Woocommerce/Shopify, which enables us to provide them to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We define personal information as data that identifies or can reasonably be linked to you. It does not include de-identified or aggregated information.

Depending on your interactions with the Services and as permitted by law, we may collect:

  • Contact details: Name, billing/shipping address, phone number, email.
  • Financial information: Credit/debit card details, account numbers, transaction data, and payment confirmations.
  • Account information: Username, password, security questions, preferences, and settings.
  • Transaction details: Products viewed, added to cart/wishlist, purchased, returned, or exchanged.
  • Communications: Customer service messages and other communications you provide.
  • Device information: Browser type, device ID, IP address, and network connection.
  • Usage data: How and when you interact with our website or Services.

2. Sources of Personal Information

We collect personal information:

  • Directly from you: When you create an account, make a purchase, or contact us.
  • Automatically: Through cookies, device data, and similar technologies.
  • From service providers: For payment processing, shipping, IT, analytics, and more.
  • From partners or third parties: Such as marketing and advertising partners.

3. How We Use Personal Information

We may use your information for the following purposes:

  • Provide and improve the Services: Fulfill orders, process payments, arrange shipping/returns, manage your account, and personalize your shopping experience.
  • Marketing and advertising: Send promotional emails, text messages, and display targeted ads (unless you opt out).
  • Security and fraud prevention: Authenticate accounts, detect fraud, and secure transactions.
  • Customer communication: Respond to inquiries, provide support, and notify you of account or order updates.
  • Legal compliance: Respond to legal requests, enforce terms, or comply with regulations.

4. How We Share Personal Information

We may disclose your information in limited cases, including:

  • With Woocommerce/Shopify,  and service providers: For payment processing, shipping, IT, analytics, and marketing.
  • With business/marketing partners: To deliver relevant promotions and ads.
  • With your consent or direction: For example, through social media integrations.
  • With affiliates or during business transfers: Such as mergers or acquisitions.
  • For legal reasons: To comply with laws, enforce terms, or protect rights and safety.

5. Relationship with Shopify

Our Services are hosted by Woocommerce/Shopify,  which also collects and processes your data. Woocommerce/Shopify, may use information from your interactions with our store and other merchants to provide enhanced features.

For details on Shopify’s practices and your rights under their policies, please review the Woocommerce/Shopify,  Consumer Privacy Policy or visit the Woocommerce/Shopify privacy portal.

The Services may contain links to third-party websites. We are not responsible for their privacy or security practices. We recommend reviewing their policies before sharing personal information.

7. Children’s Data

The Services are not intended for children under the legal age of majority in your jurisdiction. We do not knowingly collect their data. If you believe your child has provided personal information, please contact us to request deletion.

8. Security and Retention

While we take measures to safeguard your information, no system is completely secure. Please avoid transmitting sensitive data via unsecure channels.

We retain personal information only as long as necessary to:

  • Provide the Services
  • Maintain your account
  • Fulfill legal obligations
  • Resolve disputes

9. Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access / Know: Request details about personal information we hold.
  • Delete: Ask us to delete your personal information.
  • Correct: Request corrections of inaccurate information.
  • Portability: Receive a copy of your data or request its transfer.
  • Opt out: Decline the sale/sharing of your data for targeted advertising.
  • Manage communications: Opt out of promotional emails at any time.

You can exercise these rights through the Services or by contacting us at info@smartmicrobes.com.

We may need to verify your identity before processing requests. Authorized agents may act on your behalf if proper proof is provided.

10. Complaints

If you have concerns, please contact us. Depending on your location, you may also file a complaint with your local data protection authority.

11. International Data Transfers

We may transfer your personal information outside your country. Where applicable, we use legal mechanisms such as the European Commission’s Standard Contractual Clauses to safeguard your data.

12. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the “Last updated” date revised accordingly.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Smart Microbes LLC.
6521 Amie Lane,
Pearland, TX 77584, USA.
Email: info@smartmicrobes.com
📞 (832) 637 7126